Refund & Cancellation Policy

Overview

ToolsLab is operated by DigiRise India. We process all payments securely via Razorpay. All prices are listed in Indian Rupees (INR). While Razorpay supports international cards, settlement is processed in INR.

No Auto-Renewal

Our paid plans (Starter, Pro, Max) are one-time purchases for the stated duration (e.g., monthly, 6-months, or yearly). We do not store your card details for auto-renewal, and you will not be automatically charged when your plan expires. You must manually renew your plan if you wish to continue using premium features after expiration. As there are no recurring subscriptions, there is no need to manually cancel a subscription to avoid future charges.

Refund Eligibility

We want you to be completely satisfied with ToolsLab. Refund requests are handled under the following terms:

Accidental Purchases / Non-Usage: If you request a refund within 48 hours of purchase and have not meaningfully used the premium features or exhausted a large number of AI queries, you are eligible for a full refund.
Technical Failures: If a technical failure on our end prevents you from accessing the platform or its features, you are eligible for a full refund or an equivalent credit/extension of your plan.
Non-Refundable: We do not offer prorated refunds after the plan period has substantially elapsed or if there has been significant usage of the AI services.

How to Request a Refund

To request a refund, please email digiriseindia@gmail.com with the following details:

Your registered ToolsLab email address.
The Payment ID or Order ID (available in your email receipt from Razorpay).
A brief reason for the refund request.

We typically respond to all refund requests within 3-5 business days. Approved refunds will be credited back to your original payment method within 5-7 business days, depending on your bank.

Failed or Duplicate Payments

If money is deducted from your account but your plan does not activate, our automated webhook usually resolves this within a few minutes. If your account is still not upgraded after 15 minutes, please contact support immediately with your transaction details. If you are charged twice for the same transaction, the duplicate amount will be refunded fully.